Got a date for my booking appointment
Friday, October 14th, 2011I received the date for my booking appointment through the post last night. It’s the day after my first scan so I thought I’d better phone them to check it was OK to do them that way round. Boy, now there’s an administrator who’s got out of bed on the wrong side this morning!
She really bit my head off, completely unnecessarily. I only asked if the appointments should be the other way round and, if so, could I change the booking appointment. She didn’t have details of my scan date, seemed to think I was trying to circumvent the system in some way and was generally aggresive. ‘There are no other slots available, why would you think there would be?’, ’Err, well the letter suggested …’. Of course I didn’t know the name of the midwife that had booked my early scan slot which didn’t help. She said that the appointments are meant to be the other way around, but if the midwife had booked it it must be OK but she wasn’t happy and generally grumped on for a bit before effectively telling me to go away.
I thought about the conversation for a bit after the call and decided I wasn’t satisfied that what I’d been told was correct so I called a different number that I’d been given for the community midwives. Of course, I got the same bloody woman again who was very annoyed that I’d dared to call back! I calmly but firmly explained that I wasn’t entirely confident in the information I’d been given in our previous conversation. Anyway, in the meantime she’d spoken to the midwife who’d booked my scan who’d explained it all to her. I had to suffer her being extremely patronising, but at least I was confident that the answer I was getting was accurate this time. I just hope she was having a bad morning and that she doesn’t speak to everyone who calls like that.